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Q1. Can I order some samples before bulk order?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?

A:Sample needs 3-5 days, mass production time needs 1-2 weeks, if you need items in hurry please tell us so that we can arrange your order in advance. 

Q3. Do you have any MOQ limit?

A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order?

A: Firstly let us know your requirements.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the price and we send Invoice on Alibaba.
Fourthly customer pay through Alibaba Trade Assurance.
Last we arrange the production and shipment.

Q6. Is it OK to print my logo on the package?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, some items may being damged during transportation, we will return the payment for the break items after you send us the photos and videos. Please contact us immediately for break items to solve the problem at your earlist convenience.