1. Are you trading company or factory?
We are a medium-size trading company employing 10 professional foreign trade clerks.We only own a subordinate factory,whose workshop occupies an area of 8000 square meters and there are nearly 500 workers now.
2. What products does your company supply for high-tech brand.
1. automotive chassis system,like crossmember subframe,rear axle ,bumper support ,radiator support ,steering knuckle,control
arm,shock absorber,brake caliper,oil pan etc.
2.engine parts,like water pump,expansion tank,fan clutch,radiator,timing chain kit ,ignition coil etc.
3.body parts, like engine hood,door ,bumper ,fender,lamps,side mirrors,trunk lid etc.
4.automotive rubber parts, like suspension bushing,CV boot ,strut mount,engine mount,steering boot,shock rubber stop.
3. what is the MOQ (minimum order quantity) for each items ?
If on stock ,there is no demands for MOQ. If out of stock, Normally MOQ is 50pcs for each item.
4. Any guarantee of your products ?
Yes,we have 1 years quality guarantee and after-sale service guarantee.
Within one month after receiving the goods, if you find any defect in the product, please contact us for free replacement .
5. How to control your products quality?
1. According to buyers in different countries, different standards of quality inspection standards are formulated. We have
ISO/TS16949 , E-mark, DOT ,SGS certificate and so on.
2. Train Employees. Professional and technical workers help to improve the quality control.
3. Advanced equipment,Upgrade equipment where needed.
4. Set up QC quality inspection department with advanced inspection machine
5. Strictly do a good job of quality control before and during production.
6. Strict quality inspection before shipment to ensure that each product meets relevant standards.
7. Create a quality response plan .
8. We also welcome feedback from customers to help us improve our quality .
6. How about the delivery time ?
If on stock, 7 days after received payments.
If mass production, usually 15-25 days after get initial payments.
7. which countries have you exported ?
European countries: Germany ,United Kingdom,Poland, France,Italy ,Russia etc.
North American: United States,Canada,Mexico
Central America:Honduras,Panama
South American: Peru,Venezuela,Colombia,Chile, Argentina, Brazil etc.
8. What service can you provide if we buy your brand products?
1. Make advertising items, like brochure, leaflets, t-shirts, shopping bags, etc.
2. Recommend same market customers to buy from you.
3. Put advertisement on internet.
4. assistant customers expand market channel.
9.What will you do for quality complaint?
1. we will respond to customer within 24 hours.Figure out the problems within 2 days.
Propose solutions within 7 days and assist customers in solving after-sales problems. Implement the negotiated plan.
2. If there is batch products quality problem, we will go to your warehouse with our technicist directly to check the goods and send you the high quality goods again freely.
10. How about the products packaging .
Generally, we pack our goods in neutral/Brand packing and brown cartons. If you have legally registered patent, we can pack the
goods in your branded boxes after getting your authorization letters.
11. What is your terms of payment.
Usually T/T, 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages and send you packing
list before shipments.
We also accept other payment terms after negotiation.
12. What is your sample policy ?
Sample supplied. Sample fees and freight cost should be borne by the customer.
More questions ,please contact us . Your questions will be answered as soon as possible.
